Refund policy
At Ghareloo, we want you to feel confident when shopping with us. If your order doesn’t meet your expectations, we’re here to help and will do our best to make the return or refund process simple and fair.
1. Return Eligibility
You may request a return within [3 - 5 days] of receiving your order, provided that:
- The product is unused, unworn, and in its original condition.
- The product is returned with its original packaging, tags, accessories, and any included documentation.
- The product has not been damaged, altered, or used beyond what is reasonably required to inspect it.
- You have valid proof of purchase or your order details.
Some products may have specific return conditions, which will be mentioned on the relevant product page.
2. Return Timeframe
Please contact us at ghareloo.10@gmail.com within [3 to 5 days] of receiving your order to request a return.
To initiate a return, please include your order number, product name, reason for return, and photographs where applicable. Our team will review your request and provide you with the next steps.
Returns requested after the specified timeframe may not be eligible for approval.
3. Refund Process & Timing
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow [Refund Processing Time] for us to process the refund. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
If a refund is not approved because the product does not meet our return conditions, we will contact you and explain the reason.
4. Exchanges
We may offer an exchange for an eligible product, subject to availability.
If you receive a product that is damaged, defective, or incorrect, please contact us at ghareloo.10@gmail.com within [2 days] of delivery. We will work with you to arrange a replacement or, where appropriate, a refund.
5. Damaged, Defective, or Incorrect Products
Your satisfaction is important to us. If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at ghareloo.10@gmail.com.
Please provide:
- Your order number
- A brief description of the issue
- Clear photographs or a short video showing the product and packaging
After reviewing the information, we will guide you through the resolution. Depending on the situation, we may offer a replacement, exchange, or full refund.
For damaged or incorrect deliveries, please retain the original packaging until the issue has been resolved.
6. Non-Returnable Items
For hygiene, safety, or other practical reasons, certain products may not be eligible for return, including:
- Used or opened personal-care or hygiene products
- Products that are customized or made specifically for the customer
- Gift cards
- Clearance or final-sale items, where clearly identified
- Products specifically marked as non-returnable on their product page
If you are unsure whether an item is eligible for return, please contact us before sending it back.
7. Return Shipping Costs
For change-of-mind returns, the return shipping cost will generally be the customer's responsibility unless otherwise stated.
If the product is damaged, defective, incorrect, or was sent to you due to an error on our part, Ghareloo will cover the applicable return shipping cost or provide an appropriate resolution.
Please do not send a return to us without first contacting ghareloo.10@gmail.com and receiving return instructions.
8. Contact Us
If you have any questions about returns, refunds, or exchanges, our customer support team is happy to help.
Email: ghareloo.10@gmail.com
Customer Support Hours: 10:00 AM – 7:00 PM IST
We appreciate your trust in Ghareloo and are committed to providing quality products and friendly, responsive customer service.