Terms of Service

Last Updated: [DATE]

Welcome to Ghareloo. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and related features. By visiting our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website.

1. Account Terms

You may be required to provide certain information to create an account or place an order, including your name, email address, phone number, billing information, and shipping address.

You agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.

You must notify us promptly if you believe your account has been accessed or used without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, or in violation of these Terms.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, product offers, discounts, and promotions may change from time to time without prior notice. Any applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

We accept the payment methods made available on our website at the time of purchase. By submitting a payment, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing or product information errors. If an order has been placed based on a significant pricing error, we may contact you before processing the order or cancel the order and provide an appropriate refund.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate and up to date.

However, minor differences may occur due to product batches, manufacturing variations, screen settings, photography, or other factors.

Product images are provided for representation purposes unless otherwise stated. If you have questions about a product before purchasing, please contact us at ghareloo.10@gmail.com.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email or other communication. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept, reject, cancel, or limit an order for reasons including product availability, pricing or listing errors, suspected fraud, payment issues, or other legitimate business reasons.

If we cancel an order after payment has been received, we will initiate an appropriate refund to the original payment method, subject to applicable payment-provider processing times.

5. Shipping and Delivery

We aim to dispatch orders within [BUSINESS DAYS] business days unless a different timeframe is specified on the product page or at checkout.

Estimated delivery times may vary depending on your location, courier availability, weather conditions, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's processes and timelines.

You are responsible for providing an accurate shipping address and contact information. We may not be responsible for delays or additional costs caused by incorrect or incomplete information provided by the customer.

If you have questions regarding your shipment, please contact us at ghareloo.10@gmail.com.

6. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Eligible products may be returned within [X DAYS] of delivery, subject to the conditions stated in our Return & Refund Policy.

Products must generally be unused, in their original condition, and accompanied by the original packaging and relevant accessories, unless the product was received damaged, defective, or incorrect.

For complete information regarding return eligibility, exchanges, damaged products, refund processing, and return shipping costs, please refer to our Return & Refund Policy.

For return or refund assistance, contact us at ghareloo.10@gmail.com.

7. Prohibited Uses

You agree not to use our website or services:

• For any unlawful or fraudulent purpose.
• To violate any applicable Indian law, regulation, or legal requirement.
• To impersonate another person or entity.
• To provide false, misleading, or fraudulent information.
• To interfere with or attempt to compromise the security or functionality of our website.
• To introduce viruses, malware, or other harmful code.
• To attempt to gain unauthorized access to our systems, accounts, or data.
• To collect or misuse personal information belonging to other customers.
• To use automated systems or methods to access, copy, scrape, or interfere with our website without our permission.
• In any manner that could damage, disable, overburden, or impair our website or services.

We reserve the right to restrict or terminate access to our website where we believe these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the content available on Ghareloo, including logos, brand names, text, graphics, photographs, product descriptions, designs, and other materials, is owned by or licensed to us.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

9. Third-Party Services and Links

Our website may contain links to or integrate with third-party services, payment providers, shipping companies, social media platforms, or other external websites.

We are not responsible for the content, availability, privacy practices, or policies of third-party services. Your use of third-party services may be subject to their own terms and policies.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Ghareloo shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or purchase of our products.

We are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet or technical failures, strikes, transportation disruptions, or other force majeure events.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law, including any rights or remedies available to consumers under applicable consumer-protection laws.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory legal rights available to you, disputes arising out of or relating to these Terms or your use of our website shall be subject to the jurisdiction of the courts located in [CITY, STATE], India.

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

12. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our business, services, legal requirements, or other circumstances.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Ghareloo
Email: ghareloo.10@gmail.com
Business Hours: 10:00 AM – 7:00 PM IST