Shipping policy
At Ghareloo, we want your shopping experience to be simple and hassle-free. We carefully process and pack every order before handing it over to our delivery partners. This Shipping Policy explains how your order is processed, shipped, and delivered.
1. Shipping Methods
We currently offer shipping through trusted third-party courier and logistics partners.
Depending on your location, order size, and product availability, your order may be delivered using:
- Standard Shipping
- Express Shipping, where available
- Other delivery services selected by Ghareloo based on availability
Available shipping options will be displayed during checkout.
2. Delivery Timeframes
For orders within India, the estimated delivery time is generally [3-12 business days] after the order has been processed and dispatched.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.
The estimated delivery timeframe displayed at checkout or communicated with your order should be considered the most relevant estimate for your specific order.
3. Shipping Costs
Shipping charges will be calculated and displayed during checkout before you complete your purchase.
Standard Shipping: [SHIPPING COST]
Express Shipping: [EXPRESS SHIPPING COST], where available.
We may occasionally offer free shipping promotions or free shipping above a specified order value. Any such offer will be clearly communicated on our website.
4. Order Processing Time
Orders are generally processed within [24 hours] business days after successful payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
Please note that order processing time is separate from the delivery timeframe. Delivery time begins after your order has been processed and handed over to the shipping carrier.
Certain products may require additional processing time. If this applies to your order, the estimated timeframe will be communicated on the product page or during checkout.
5. Order Tracking
Once your order has been shipped, we will provide tracking information, where available, through your registered email address, phone number, or other available communication method.
You can use the tracking information to monitor your shipment's progress.
Please allow [24 hours] after receiving your tracking details for the courier's tracking system to update.
If you have not received tracking information within [2 business days] after your order is dispatched, please contact us at ghareloo.10@gmail.com.
6. Delivery Issues and Delays
While we work with our delivery partners to provide timely delivery, unexpected delays can occasionally occur.
Delays may be caused by:
- Incorrect or incomplete delivery information
- Weather or natural events
- Public holidays
- Courier or transportation delays
- High order volumes
- Local restrictions or disruptions
- Events beyond our reasonable control
If your order is significantly delayed or the tracking information has not been updated for an extended period, please contact us at ghareloo.10@gmail.com. We will do our best to assist you and coordinate with the delivery partner where appropriate.
Incorrect Address
Please make sure your shipping address, phone number, and other delivery details are accurate before placing your order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.
If you notice an error in your shipping details after placing your order, contact us as soon as possible at ghareloo.10@gmail.com. We will try to update the information before the order is dispatched, but changes cannot always be guaranteed.
Failed Delivery
If the courier is unable to deliver your order after the applicable delivery attempts, the package may be returned to us.
Please contact ghareloo.10@gmail.com if you experience a failed delivery so that we can help determine the next steps.
7. Damaged Packages
If your package appears visibly damaged when delivered, please take photographs of the package and product before opening or immediately after opening it.
If the product inside is damaged, defective, or incorrect, contact us at ghareloo.10@gmail.com within [2-3 days] of delivery.
Please include your order number and clear photographs or video of the product and packaging. We will review the issue and work with you toward an appropriate resolution in accordance with our Return & Refund Policy.
8. International Shipping
At this time, Ghareloo ships only within India and does not currently offer international shipping.
We may expand our shipping destinations in the future and will update this policy accordingly.
9. Contact Us
If you have any questions about shipping, delivery, or your order, our customer support team is happy to help.
Ghareloo
Email: ghareloo.10@gmail.com
Customer Support Hours: 10:00 AM – 7:00 PM IST
We appreciate your patience and trust in Ghareloo. Our goal is to make sure your order reaches you safely and as smoothly as possible.